Last Updated: January 2025
1. Introduction
Bot-Call ("we," "our," or "us") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you use our AI telephone assistant service.
By using Bot-Call, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Business information (name, address, phone number, email)
- Account credentials and payment information
- Business preferences and settings
- Content you provide for Bot-Call customization
2.2 Information We Collect Automatically
- Call logs and recordings (with your consent)
- Usage data and analytics
- Device information and IP addresses
- Cookies and tracking technologies
2.3 Information from Third Parties
- Integration data from connected services (booking platforms, CRMs)
- Public information from Google Places and business listings
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our AI telephone assistant service
- Processing transactions and managing your account
- Improving and personalizing Bot-Call's responses
- Communicating with you about your account and our services
- Analyzing usage patterns to enhance our services
- Complying with legal obligations
- Preventing fraud and ensuring security
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf
- Business Transfers: In connection with any merger, sale, or acquisition
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you explicitly authorize us to share information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit and at rest
- Secure data storage and access controls
- Regular security assessments and updates
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing of your personal data
To exercise these rights, please contact us at [email protected]
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required by law.
8. Call Recordings
Bot-Call may record calls for quality assurance and service improvement purposes. We will:
- Inform callers that calls may be recorded
- Obtain consent where required by law
- Securely store recordings with appropriate access controls
- Delete recordings according to our retention policy
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
10. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Privacy Statement
We may update our Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page and updating the "Last Updated" date.
13. Contact Us
If you have any questions about this Privacy Statement, please contact us: